Today, employee commitment can mean the difference between success and disaster, which is why communication is now a key issue for senior management. This new Handbook recognises communication's emergence as a new management discipline. It is aimed both at the generalist manager who needs to come to terms with the theoretical and technical aspects of communication, and the media specialist now seeking wider management skills and perspectives.

Early chapters examine changes in communication's strategic context. These include organisations increasing need for innovation and flexibility; the disappearance of 'loyalty' among employees; growing recognition of the importance of corporate 'brand' and how to sustain it; and the effects on traditional work and management patterns of new computer networks. Step-by-step guides introduce the reader to creating communication strategies and to carrying out research and measurement. Over 45 communication techniques, from team meetings to websites, are evaluated for use in differing circumstances. The Handbook also looks at how to set about developing good communicators; and finally presents 16 practical case studies in key application areas. Organisations featured are all leaders in their field: among them Anderson Consulting, The Body Shop, BP Chemicals, IBM, The Boots Company, Glaxo Operations, Rover, SmithKline Beecham, WH Smith and Unigate